Privacy Policy

Qliento (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use our WhatsApp automation platform.

For any privacy-related questions, contact us at privacy@qliento.com.

We collect the following categories of data:

• Account data: Name, email address, organization name, and password (hashed).
• WhatsApp data: Messages sent and received via connected WhatsApp Business numbers, contact identifiers, and timestamps.
• Usage data: IP addresses, browser type, pages visited, and feature interactions.
• Billing data: Subscription tier and payment status (card details are handled by our payment processor and never stored by us).

Qliento uses AI to power chatbot responses and automation. Message content may be processed by AI models to generate automated replies. We do not use your conversation data to train AI models without your explicit consent.

Your data is used to:

• Deliver and operate the Qliento platform
• Process and automate WhatsApp conversations on your behalf
• Provide customer support and respond to inquiries
• Send transactional emails (account activity, billing, security alerts)
• Detect fraud, abuse, and ensure platform security
• Comply with applicable legal obligations

We do not sell your personal data to third parties.

We retain data for the following periods:

• Message data: 30 days after receipt
• Account data: For the duration of your active account
• Analytics data: Indefinitely in anonymized form

You may request earlier deletion by contacting privacy@qliento.com.

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate data.
• Deletion: Request erasure of your data.
• Portability: Export your data in a machine-readable format.
• Objection: Object to certain processing activities.

We respond to all requests within 30 days.

Qliento integrates with third-party providers to deliver the service, including Meta (WhatsApp Business API), OpenAI (AI processing), and Stripe (billing). Each provider operates under their own privacy policies.

We share only the minimum data necessary for these integrations and do not authorize third parties to use your data for their own marketing purposes.

We use cookies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookie preferences through your browser settings. Disabling cookies may affect certain platform features.

We protect your data using industry-standard measures including TLS/SSL encryption in transit and at rest, access controls, and security monitoring. In the event of a data breach affecting your rights, we will notify you within 72 hours as required by GDPR.

Qliento is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from minors. If you believe we have done so inadvertently, please contact us immediately.

We may update this Privacy Policy periodically. Material changes will be communicated via email or an in-app notice. Continued use of the platform after changes constitutes acceptance of the updated policy.

For privacy-related requests or questions, email us at privacy@qliento.com. For general support: support@qliento.com.